About us
First Federal is all about people
Our first focus is always you.
From supporting you through the home ownership journey to simplifying the jargon – we make each step as seamless as possible. With competitive rates, flexible features and fantastic customer service we make your home investment and ownership dreams come true.
Simple
Our customers told us that excessive paperwork is confusing, time-consuming and frankly boring. Who actually reads every page anyway? So we broke the mould and made our loan agreements simpler and our process even faster, saving you time, money and headaches.
Australian
We’re local. Owned and operated right here in Australia, we deeply understand the market and the needs of our customers and community. We’re nationwide (federal) because that’s where our customers are.
First
We’re passionate about being first for our customers. First to improve, first to act, first to adapt, first to question, first to push change and first to provide exceptional customer service. For us, your experience comes first.
We know our stuff
We’re experts in the field but we continue to grow, evolve and learn so we can provide the best service at all times. We advocate for our clients and aim to demystify the financial services and strive to make them more accessible, open and inclusive. We take care of the important stuff so you can enjoy the process.
We genuinely care
We put people first. For us, it’s more than just a home loan, it’s a chance at a fresh start, a big leap in a new direction and an exciting time in so many Australians’ lives. We are so proud that we get to be a part of that. You’re never just a number or just a loan. To get the best outcome for you, we need to get to know you. We collect the dots before we can begin to connect them.
We are straight shooters
We’re candid, honest and jargon-free. We tell you what you need to hear, not just what you want to but we do it with kindness, humility and education. We won’t promise you things we can’t deliver and we won’t ignore your concerns or questions. Transparency empowers people and people are at the heart of what we do.
We are efficient
We’ve got our processes perfectly refined. We’re fast and accurate, moving with the times by embracing new technology and systems at every step of the way. We reject bureaucracy, paper-pushing and the ‘old way’ of other financial services. For us, being more efficient means more effective.